SA Security company improves fill rates and eliminates inventory chaos with Netstock

Before Netstock, they grappled daily with stock sitting in the wrong locations, constant internal conflict over allocation, and a lack of reliable forecasting data.

Challenge

Their centralized “mother feeds the children” stocking strategy left branches understocked, customers frustrated, and internal teams fighting for stock.

“We were overwhelmed by stock chaos and internal conflict, the wrong products in the wrong place at the wrong time. Teams were scrambling and arguing over inventory every day. And with poor data visibility and manual processes, accurate forecasting was impossible. ” Chief Operations Officer

Solution

Netstock was implemented across the business. They reengineered their stocking strategy, pushing inventory to branches to meet real demand. The team embraced Netstock’s forecasting, classification, and daily visibility tools, enabling faster, data-backed decision-making.

“I log into Netstock on my iPad, and I can see really simplistically what my costs are, what my sales are, who’s buying, and how many I’m selling. That live interface is the biggest win for me.” Chief Operations Officer

Results

Despite holding more inventory while stabilizing their network, they achieved exceptional performance gains:

• Fill rate improved to well above 90%.
• Potential stockouts reduced by over 50%
• Excess stock reduced by over 20%
• Internal “noise” and stock allocation disputes disappeared completely
• Reliable forecasting and top-line decision-making metrics available daily
• Improved customer service

Ongoing Impact

Netstock is now embedded in their daily management process. While adoption took time, the team now relies on Netstock as its single source of truth for demand and supply planning.

“I wouldn’t go back. It’s part of my daily process to log into Netstock and get a top-line view of where I am.” Chief Operations Officer

They continue to push the boundaries of what Netstock can do and are eager to explore how they can fully optimize Netstock for an even more streamlined supply chain.