CUSTOMER SUCCESS

Let’s grow together

At Netstock, we believe in the power of our technology – and we’re just as confident in the unique value we provide in supporting customer success from implementation and training to ongoing optimization. Your dedicated team of Netstock experts delivers the knowledge and support you need across a proven onboarding and optimization process.

Building buy-in: Connecting the HOW to the WHY

Most tech fails because of poor onboarding. But Netstock knows it’s not just about showing you how to use the tools — it’s about showing key stakeholders why they will want to use the tools.

HOW

Providing expert onboarding consultants to configure the app to meet your requirements and a complete learning package including instructor-led functional training to drive rapid user competency.

WHY

Demonstrating that Netstock will reduce burdens, accelerate workflows, and help you make smart, data-driven decisions.

Let us figure it out: Experience-driven problem solving

There’s no substitute for experience when it comes to fast and successful software implementation. Your dedicated Netstock onboarding team collectively bring hard-earned expertise from thousands of successful implementations. We’ve seen it all, and this real-world experience gives you confidence in our problem-solving, solution-building competency.

Discovery

SETTING THE STAGE FOR SUCCESS

Onboarding kicks off with a get-to-know-you meeting that introduces your internal team to your dedicated Netstock team and discusses:

  • Your key inventory challenges
  • Specific and top-level goals and objectives
  • Any unique system and data requirements
  • Any unique business requirements
  • Expectation-setting for the Date Refinement and 3-week training phases

Solution building

CONFIGURATION WITHOUT THE TIME, COST, AND HASSLE

Netstock delivers focused and powerful functionality right out of the box. Our experts will take that to the next level, designing your Netstock solution to fit your specific needs and challenges.

Install & integration

PRE-BUILT INTEGRATION FOR DEPLOYMENT IN A DAY

Your onboarding team uses Netstock’s pre-built integrations with leading ERP systems, along with simple, smart connectors for custom integrations, to trim technical deployment down to a day or two.

Data refinement

THE FASTEST ROUTE TO CLEAN DATA FOR CONFIDENT DECISION-MAKING

ERP data fuels Netstock’s intelligent, predictive inventory insights — and that data needs to be “clean” in order to give you complete confidence in Netstock KPIs, insights, and recommendations. There’s no replacement for experience when it comes to the tedious, error-prone data hygiene process. Our experts have helped thousands of companies clean up their incoming data streams — so we’re ready to help you clean your data efficiently and effectively.

Learning

ACCELERATING COMPETENCY TO SPEED ROI

Netstock’s dedicated training professionals provide robust instructor-led training -online and on-demand:

  • Refresh training offered to all users on an ongoing, on-demand, self-paced basis

3 pillars of Netstock training

Set

Use Netstock’s configuration and policy settings to set goals for your inventory investment and customer service levels , and monitor key metrics.

Predict

Using Netstock’s predictive forecasting and demand planning to anticipate customer demand and mitigate supply risk.

Order & plan

Activating the intelligent outputs of predictive forecasts and prescriptive recommendations to apply your inventory policy — so you can confidently place orders and build inventory plans.

Active use (go live)

HONING YOUR INVENTORY INTELLIGENCE

Training seamlessly blends into the Active Use phase, as you begin forecasting and planning within the 3 Pillars of training. During Active use you will complete a full review cycle of inventory forecasting and ordering to help you build confidence in your new processes with Netstock. Your dedicated onboarding team will be on hand to guide you through. Once this cycle has been completed both teams must sign off to ensure your onboarding has been a success and your goals and targets are being met.

Ongoing optimization

CONTINUALLY GROWING SMARTER & MORE VALUABLE

Your inventory is incredibly dynamic — with needs and challenges evolving alongside volatile demand, supply risk and changing business goals. As you transition out of the onboarding process, the Netstock customer support and professional services teams remain on-call to provide technical support and expert consultation to ensure Netstock continually grows smarter and more valuable as your business evolves.

Building momentum from the inside out

APPOINTING A PROJECT CHAMPION

Among the most important keys to success is appointing a single individual from your internal team to be the Netstock project champion. This champion will serve as the single point of contact to drive effective communication and collaboration between your internal team and your dedicated Netstock onboarding team.

This champion will lead the charge in building and maintaining momentum toward rapid ROI:

  • Communicating with staff to break through resistance to change
  • Supporting user training and onboarding
  • Encouraging ongoing user engagement with the app

What our customers are saying about onboarding & support

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