CUSTOMER SUCCESS

Let’s grow together

At Netstock, we believe in the power of our technology — and we’re just as confident in the unique value we provide in supporting customer success from implementation and training to ongoing optimization. Your dedicated team of Netstock experts deliver the knowledge and support you need across a proven onboarding and optimization process.

Building buy in: Connecting the HOW to the WHY

Most tech fails because of poor implementation. But Netstock knows it’s not just about showing you how to use the tools — it’s about showing key stakeholders why they will want to use the tools.

HOW

Providing instructor-led functional training to drive rapid user competency.

WHY

Demonstrating that Netstock will reduce burdens, accelerate workflows, and help them make smart, data-driven decisions.

Let us figure it out: Experience-driven problem solving

There’s no substitute for experience when it comes to fast and successful tech deployment. Your dedicated Netstock onboarding team brings the hard-earned expertise of hundreds of successful deployments. We’ve seen it all, and this real-world experience gives you confidence in our problem-solving, solution-building
competency.

Discovery

SETTING THE STAGE FOR SUCCESS

Onboarding kicks off with a get-to-know-you meeting
that introduces your internal team to your dedicated
Netstock team and discusses:

  • Your key inventory challenges
  • Specific and top-level goals and objectives
  • Any unique system and data requirements
  • Expectation-setting for the 3-week training phase

Solution building

CUSTOMIZATION WITHOUT THE TIME, COST AND HASSLE

Netstock delivers focused and powerful functionality right out of the box. But Netstock experts will take that to the next level, tweaking your Netstock solution to fit your specific needs and challenges. All of this happens within a matter of days or weeks — not the typical months-long customization phase that requires expensive consultants.

Install & integration

PRE-BUILT INTEGRATION FOR DEPLOYMENT IN A DAY

Your onboarding team uses Netstock’s pre-built integrations with leading ERP systems, along with simple, smart connectors for custom integrations, to trim technical deployment down to a day or two.

Data refinement

THE FASTEST ROUTE TO CLEAN DATA FOR CONFIDENT DECISION-MAKING

ERP data fuels Netstock’s intelligent, predictive inventory insights — and that data needs to be “clean” in order to give you complete confidence in Netstock KPIs, insights and recommendations. There’s simply no replacement for experience when it comes to the tedious, error-prone data hygiene process. Our experts have helped hundreds of companies clean up their incoming data streams — so we’re ready to do it efficiently and effectively for you.

Learning

ACCELERATING COMPETENCY TO SPEED ROI

Netstock’s dedicated training professionals provide robust instructor-led training — on-site, online and on-demand:

  • Power-user training to get primary users up to speed quickly
  • Targeted stakeholder training for sales and marketing, finance, executive leadership, etc.
  • Refresh training offered to all users on an ongoing, on-demand, self-paced basis

3 pillars of Netstock training

See

Ensuring data hygiene requirements are met and using your Netstock dashboard to understand inventory holding, set goals around model stock and monitor key metrics.

Predict

Using Netstock’s predictive forecasting and demand planning to anticipate customer demand and mitigate supply risk.

Order & plan

Activating the intelligent outputs (predictive forecasts and prescriptive recommendations) to implement inventory policy — confidently placing orders and building inventory plans.

Active use (go live)

HONING YOUR INVENTORY INTELLIGENCE

Training seamlessly blends into the Active Use phase, as you will begin forecasting and planning within Pillar 3 of training. After go live, your dedicated onboarding team will review a full cycle of inventory forecasting and ordering to help you identify and address issues and anomalies. This often includes revisiting data refinement to address data hygiene issues and enable newly identified use cases.

Ongoing optimization

CONTINUALLY GROWING SMARTER & MORE VALUABLE

Your inventory is incredibly dynamic — with needs and challenges evolving alongside volatile demand, supply risk and changing business goals. As you transition out of the onboarding process, the Netstock customer support team remains on-call to provide technical support and expert consultation to ensure Netstock continually grows smarter and more valuable as your business evolves.

Building momentum from the inside out

Appointing a project champion

Among the most important keys to success is appointing a single individual from your internal team to be the Netstock implementation champion. This champion will serve as the single point of contact to drive effective communication and collaboration between your internal team and your dedicated Netstock onboarding team.

This champion will lead the charge in building and maintaining momentum toward rapid ROI:

  • Communicating with staff to break through resistance to change
  • Supporting user training and onboarding
  • Encouraging ongoing user engagement with the app

What our customers are saying about onboarding & support

Ready to get started?

Uncover the inventory insights that can power your
profitability and unlock your growth potential.

Watch Demo